Our prices are dependent upon a number of factors, including, but not limited to: your location, number of pets, type of pets, duration of service and type of service needed. Please call or email today for a customized quote. Consultations are always free of charge.
Consultation Visit: The goal of the consultation is to meet with us to first and foremost make sure we are a good fit for one another. During this initial meeting, we will review the online profile that you will be asked to complete prior to our meeting. This will include your Client Profile, Pet Profile, Service Agreement and Cancellation Policy. The first meeting is always complimentary and you are under no obligation to contract our services. If you would like to request a second consultation at any time in the future, we would be happy to meet again and there will be a charge for a full visit.
Boarding Discounts: A 5% discount will be given for 2 or more weeks of service. This discount is for boarding only. This discount is non-negotiable. Please mention discount when making your reservation.
Key Pick Up/Drop Off: Please be advised you must provide us with two copies of your house key at the time of your consultation. One key will be retained in our office, while the other key will be retained by your assigned sitter. If you do not provide us a house key during your initial consultation, or if you need to provide a replacement key for your home, there is a $10 fee to have it picked up in person. If you need to cancel service or need us to return your key for any other reason, there is also a $10 fee. You may drop off or pick up your key with us at any time for no charge. If you are ever locked out of your home and would like us to unlock your doors with our key, the same fee applies.
Holidays: There is a $10.00 per visit surcharge for services rendered on all major Holidays.
Payment: Payment may be submitted to Canine Concierge via cash, check or PayPal but the preferred payment method is by credit card after services have been completed. Daily customers will be asked to keep their credit card information updated through our online portal and will be charged bi-weekly after the completion of services. We accept all major credit cards. A $30 surcharge will be assessed for any returned checks.
Refund Policy: All refunds will be processed within thirty (30) days of cancellation of service. All unused portions of a service can be refunded at cost minus a 25% cancellation fee. In the event of death, illness or injury of your pet (proof from Veterinarian is required), you will be refunded 100% of the unused portion of your contracted services.
Reservation and Cancellation Policy: We understand that life happens and sometimes you need to cancel services. We know nobody likes to have to pay for a service they did not use. However, we are trying to employ a great staff who love and care for your animals, and sometimes this means you have to pay for a short-notice cancellation. In order to provide the absolute best care to our Clients, keep our team members happy & productive, and ensure our office is operating as efficiently as possible, we have implemented a Cancellation Policy on all appointments. Here we explain the what and why behind our policies.
In order to best serve your needs, we enforce the following reservation and cancellation policy:
There is no surcharge for reservations requested within 24 hours of a scheduled visit. Please keep in mind, we may not be able to accommodate same-day visit requests, so it is always best to book in advance to secure a reservation.
Daily dog walking clients will experience our flexible cancellation policy. We understand that day-to-day circumstances may cause a last-minute schedule change (sick day, work from home day, weather-related change in schedule) and as long as we are notified by 8 a.m. the day of a scheduled walk, the Client will not be charged. If the visit is cancelled after 8 a.m., Client will be charged in full for that visit.
To reserve a sitter for an overnight service in Client’s home, we require a one-night non-refundable deposit. Client’s credit card on file will be charged in order to confirm the service.
For Pet Sitting (defined as multiple daily visits for more than one consecutive day) and Overnight service, visits are subject to a 14 day cancellation policy. If cancelled within 14 days of the start date, Client will be responsible for 25% of the invoice for booked/confirmed services. This also applies to services that are cut short, for instance, if the Client returns early and cancels remaining services.
A non-refundable $50 deposit (for one dog) or $90 deposit (for 2 dogs) is required to secure a boarding reservation during the weeks of Thanksgiving, Christmas and New Years.
Why Do We Enforce a Cancellation Policy?
Cancellation policies are put into effect to protect the customer and the business and make sure they are mutually committed to the transaction. It allows the business to be able to adequately and efficiently schedule their staff for services. In the world of pet sitting, sitters can only be in one home at a time, so having these policies in place is particularly important. If a Client cancels without much notice, it is very unlikely that we will be able to find another appointment to fill in the slot on their schedule that the client no longer needs. This means our staff will not get paid. By guaranteeing our staff regular appointments and a steady income we are able to attract the best pet care professionals to work for Canine Concierge. We do not settle for unprofessional or inexperienced dog walkers and pet sitters. We believe our Clients deserve the best!
What Happens With Your Cancellation Fee?
It is shared between the business and your pet sitter who was counting on the income from the booking. Often times our sitters plan their vacations or family time around Client schedules. The fee is strictly enforced to repay our staff for their dedication to the job and to your pets! The Client always has the ability to refuse to pay it, but the chances of us accepting further bookings are slim to none. We want Clients who respect us as much as we respect them, their pets and their homes.
We believe these policies act in the best interests of our Clients, as well as our Canine Concierge team members!
As always, thank you for choosing Canine Concierge!